Articles from Route

Route, the post-purchase platform trusted by the world's leading ecommerce brands, today released Returns under pressure: A 2026 consumer pulse check, results from a consumer survey that evaluates how returns shape consumer shopping behavior and loyalty. The survey’s findings reveal that the return experience is no longer just a post-purchase formality and has become a financial safeguard for consumers navigating today’s economic uncertainty.

Route, the post-purchase platform trusted by the world's leading ecommerce brands, today announced the acquisition of Frate Returns, a returns and exchanges platform designed for modern ecommerce brands. This strategic acquisition gives Route’s customers a comprehensive solution that combines Route’s market-leading package protection and tracking suite with Frate’s intelligent exchange-first returns technology.

Route, the e-commerce platform that connects merchants and consumers by tracking every order in one place, debuted today its carbon-neutral shipping initiative–Green Package Protection–to help neutralize harmful emissions caused by the shipping industry. Route has expanded its flagship 1-Click Protect offering, backed by a bonafide insurance program, to cover more than the cost of lost, stolen or damaged packages. By introducing Green Package Protection, Route is covering the cost to help neutralize shipments with participating brand partners–at zero cost to merchants and consumers.

Route, the leading post-purchase technology for modern ecommerce, announced today the launch of its “Route for Merchants” platform creating the world’s first fully integrated post-purchase network connecting the best direct-to-consumer brands with the more than two billion online shoppers around the world.